Community Guideline / Terms Policy

1. Definitions and Terminology:

1.1 Support Group Communities are created by the Carevo Official Team

1.2 “Content” refers to information posted in the support group forum, including text, documents, audio, music, video, program, and code

1.3 “Content’ refers to information that is uploaded by any user in the support group forum and can be accessed by any community members

1.4 “1.3 “Content” does not include the documents that are uploaded by service provider (Diacon Medika Teknologi) that are related to the services agreement, guideline, and policy

1.5 “Community member” includes patients, family of patients, and verified doctors that are accepted by the community administrator

1.6 “Community Administrator” and “Community Owners” are the appointed admin from the community who will monitor, manage, and control the whole community guidelines and support group functions

2. Accounts and Agreement to Community Guidelines

2.1 Every community member and users of the support group feature must read, agree, and comply with the community guidelines. Users who did not agree with the community guidelines cannot join as community members in any support groups

2.2 Children under 21 years old may join the support group with parental supervision

2.3 HCP (health care practitioner) / doctors who are involved in the forum should be verified by the community owner

2.4 Users must only use their personal account to join the community

2.5 If you suspect that someone in a community is “fake”, do not post about it, let the Community Administrators know



3. General Community Guidelines:

3.1 Keep the good content

Avoid non-consensual, graphic violence, threats or disturbing images or content, illegal commercial exploitation, hateful activities (SARA, attacking others or hate comments)

3.2 Share the reliable information

Community members will be responsible for any statements, comments, feedback or stories they shared. Avoid misleading and false information

3.3 Deliver the good intentions

When delivering their opinion and experiences in a discussion, members should avoid any criticism, mocking, manipulating or shaming others.

3.4 Any kind of transaction are strictly prohibited in the forum

Users are not allowed to do any selling or buying activities, regardless of the purpose of the transaction (treatments, medicine, health services and others)

3.5 Exchanging personal data is not recommended to be shared in the forum

Users are responsible for their own data, we suggest all users to not share or exchange their personal data, including phone number, emails, address, bank account, personal health records, etc



4. Community members are responsible for :

4.1 Familiarizing yourself with the Carevo Community Guidelines

4.2 Reviewing the description of any community prior to joining the community

4.3 Learn and explore more about Community you are registered to before sharing information

4.4 Not joining or immediately leaving a community if you are not comfortable with any of its contents or discussions


5. Community administrators are responsible for :

5.1 Follow the community guidelines and endorse the practice to all members of the community, including patients, families, and HCPs.

5.2 Manage any posts, discussion, comments, images and members in the community

5.3 Respond to member inquiries, such as applications to join the community, health related topics or any specific issues regarding the forum activities

5.4 Discuss any issues of concern to the Carevo Official Team

5.5 Any answers, opinions, comments or feedback representing the community. Do not discriminate against entry or members in the community, based on religion, sexual orientation, race, national origin or disability

5.6 Contacting the Carevo Official Team, if assistance is needed with any situation in a community

5.7 Verifying HCP members to ensure the reliability of opinion and medical recommendations


6. Sanctions and Punishments

6.1 Carevo Official Team, Community Owners and Administrators are enforcing the community guidelines

Any users who violate community guidelines are subject to sanctions and will be banned from posting in the community

6.2 Posts that violate community guidelines will be removed permanently and will be recorded as evidence of violation

7. Carevo Liabilities

7.1. Carevo is responsible to provide the community platform and engage with community leaders/admins to ensure the continuity of the service

7.2. All services provided in Carevo will obey to the regulations and law. Carevo will ensure the security of user’s data that is stored in the application
7.3. Carevo respects user’s privacy. When sigining up to Carevo, users giive certain information voluntarily that includes name, email address, phone number, profile photo, medical history, health/medication tracking and any other information. These information are solely collected for user’s medical purpose and to improve user’s medical experience
7.4. Carevo ensures that all shared data will be acknowledged by data owners and under permission of data owners only
7.5. Carevo is not responsible to the disadvantages happened to the users due to violations or negligence of user’s responsibility that is made by the users themselves
7.6. Carevo have the rights to announce or contact users to give update or information about the services provided in a way that is considered as appropriate, such as announcement in website, social media, in app notification, or direct mail

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