Privacy Policy

CAREVO is a mobile application for recording your health record. With CAREVO, you will be able to do health records as well as notes from the family. In CAREVO, you can also choose selected programs to maintain health. You can also arrange an appointment with a doctor. Supported with Blockchain technology, CAREVO allows you to share your health data with doctors or families safely. Our motto is “Connected Care” which illustrates that CAREVO can connect you to the health industry ecosystem.

At CAREVO, our most important asset is our relationship with you. We want you to feel comfortable and confident when using CAREVO’s services. We would like to share with you information on our privacy practices and other privacy aspects of CAREVO’s services. Specifically, we address:

• To what products or services does this Privacy Policy apply?

• How do we protect your personal information?

• What information do we collect and how do we use it?

• When and with whom do we share your information?

• Will I be notified of changes to your privacy practices?

• Who can I contact with a privacy question?

By using CAREVO and services to which this Privacy Policy applies, you indicate that you have read and agreed to accept the terms of this Privacy Policy.

1. To what products or services does this Privacy Policy apply?

This Privacy Policy applies to the website www.carevo.id and / or the CAREVO mobile application. Throughout this Privacy Policy, we refer to information that personally identifies you as “personal information.

2. How do we protect your personal information?

While online data can never be 100% secure, we work to protect your personal information from loss, misuse or unauthorized access, alteration or destruction by maintaining appropriate physical, technical, and administrative security standards and procedures to safeguard our data systems. The data entered is stored properly by CAREVO and is supported by strong encryption. Data is stored on data storage inside Data Center Cloud which has standardization related to data security and is compliant with HIPAA. We also educate our employees on the importance of our privacy and security policies, and we require that they comply with those policies. In addition, Blockchain technology is used to maintain security in transferring your data.

3. What information do we collect and how do we use it?

Contact Information

When you register for CAREVO, we ask for your contact information, such as email addresses, phone numbers, full names, registered ID / passport, date of birth, height, weight, history of previous illness if any, address, occupation. your blood-type. We use this information if we need to contact you about your CAREVO service. If you request services or technical support, we can use your contact information to get your response regarding our services. Data in CAREVO can be changed or updated by you at any time, but data such as phone numbers, emails, registered ID / passport for the change must contact customer service from CAREVO.

Logon Credentials

When you open an CAREVO account, you will set up a unique user name and password by yourself so that you can control access to your account. You may change your password through the “forgot password” feature in CAREVO.

Analytics Information

We use third-party analytical tools to help us measure traffic and trends in the use of CAREVO. This tool collects information that your device sends or CAREVO, including the web pages you visit, add-ons, and other information that helps us develop CAREVO. We collect and use this analytical data with analytical information from other users so that the information cannot be used to identify individual users.

Other Information Sources

We may use publicly available sources outside of CAREVO to verify or supplement the information you give us. For example, we may obtain address updates from the direct marketing companies. We use this data to help us maintain accurate records and to improve the products and services that we deliver to you.

Former Users

If you are a former user of CAREVO, we protect your information in the same manner that we treat information about our current users, and we will maintain and/or destroy your personal information in accordance with our then-current data retention and destruction policies.

4. When and with whom do we share your information?

We understand that you are entrusting us with your personal information. There are occasions where we must share your information, such as to provide you with CAREVO service or other products or services you requested or when required by law. Descriptions of when we share and with whom we may share your information are provided below:

With Service Providers

In some cases, we may use third party service providers to provide a service, or to provide communications including marketing. These service providers act on our behalf. For example, we may use service providers to perform data analytics services for us regarding usage of CAREVO so that we may improve and optimize the service. We may also engage service providers, such as outside legal counsel and forensic consultants, in the event of any legal proceedings or data breach investigations and responses arising out of use of or access to CAREVO. Additionally, we may also engage service providers to perform services relating to the security of our systems, such as penetration testing and vulnerability assessments.  Service providers are prohibited from using your information for their own purposes and must agree with restrictions on use and disclosure that are at least as restrictive as CAREVO’s privacy and security policies and the practices outlined in this Privacy Policy.  We require third party service providers and vendors who have access to your information to employ security procedures and technology similar or equivalent to those used by CAREVO.

Change of Control of our Business

If our business undergoes a change of control— whether through a merger, stock sale, asset sale, bankruptcy, reorganization or similar transaction—your personal information may be transferred to the party that acquires control of our business as a result of that change-of-control transaction. In that event, the protections afforded to your personal information under this Privacy Statement will continue to apply except as otherwise permitted by applicable law or if you consent to different terms.

For Legal Reasons

In some cases, we may be requested or required to disclose certain information without your consent to cooperate with regulators or law enforcement authorities, comply with legal process (such as a court order, subpoena, search warrant or law enforcement request), or as otherwise permitted by law to address a legal issue.

5. What access we asked from your smartphone?

File Storage and Images

This allows CAREVO to help and to let you choose your photos/files to be uploaded. CAREVO only upload the file and images you choose. We never access your File Storage and Images if our app is closed or when app is on the background.

Camera

This allows CAREVO to help and to let you take photo of your document. CAREVO only upload the file you choose. We never access your Camera if our app is closed or when app is on the background.

Location

This allows CAREVO to confirm your location for better searching medical facility around you. CAREVO never use your location in the background.

Audio

[Android Only] This allows CAREVO to help and to let you call doctor in Online Consultation feature. CAREVO never access your Audio if our app is closed or when app is on the background.

6. Will I be notified of changes to your privacy practices?

If we make material changes to any of our Privacy Policy or practices regarding personal information, we will update this Privacy Policy and notify you via the email you provided when setting up your account. We may also notify you through an in-app notification.  Your continued use of CAREVO after any such updates take effect will constitute acceptance of those changes.

7. Who can I contact with a privacy question?

If you have privacy-related questions that are not addressed here, please send an email to [email protected] or write us at: Scientia Business Park II, 2nd Floor. Jl Boulevard Gading Serpong Block O/2, Tangerang 15180, Indonesia

 

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